Q: Why buy from Sincerely Sweet?

A: Although our boutique is small, we specialize on items tailored for those who loves chic, unique and affordable fashion. Sincerely Sweet Boutique aims to provide apparel and accessories that are fun, flirty, and feminine. We ship our products quickly from the US so you get your order in a timely manner. We scourge all over the world for products that we love and we know our customers will love too. Just see us as a fashion maven that passes our fashion finds to you.

Q: Is sincerelysweetboutique.com safe?

A: Absolutely! Our SSL certificate has one of the highest encryption to protect all your sensitive information. Sincerely Sweet Boutique will never share your information with anyone else but the account holder. We recommend our customers to contact us via e-mai when inquiring about their orders to help prevent fraud. Remember: all we need to know so we can assist you with your order is your order number 

Q: Do you have a physical store where I can stop by?

A: Unfortunately, we are currently only online.  

Q: How can I receive promotions and discount info from Sincerely Sweet?

A: There are many ways to get alerts from us about the latest promotions. You can sign up as a for our mailing list, which will get you the latest and exclusive promotions through email. You can also follow us on our social media accounts to find out news and promotions.

Q: The product I want seems to be always out of stock. Why don't you guys re-stock faster?

A: We apologize for the inconvenience, please keep in mind our products are being imported from all over the world. The more popular the product, the higher the demand is; therefore, the quicker the product sells out. We do offer in-stock e-mail notifications. Please visit the product and click on the "In-Stock Notification" button. Our system will e-mail you as soon as we replenish our stocks.

Q: I am having trouble checking out. I entered my credit card info at the checkout page and I got a "The requested Page could not be found error" page. What should I do?

A: We apologize for the inconvenience. It maybe there are many people on our server at the same time. If possible, use the recommended browser Firefox to avoid any checkout errors. Also restart your browser and clear your cache before trying again instead of trying to click the back button. If issues persist, please contact us by emailing us at contact@sincerelysweetboutique.com.

Q: How do I apply my store credit?

A: First you will have to log into your account. In your account profile, you can see the balance amount of store credit you currently have. To use the store credit, simply add the things you want to buy into your cart and then click the "view cart" button on the top right cart light box. On the view cart page, you will see "Use store credit" on the bottom left with the amount. Click on it and your store credit will be applied to your checkout.


Q: What is a Sincerely Ours item?

A: Sincerely Ours items are items designed and handcrafted with love and care by independent designers exclusively for Sincerely Sweet Boutique. Please note these items are handmade therefore no two items will look exactly the same. Sometimes a Sincerely Ours item is designed by our in-house designers and can be found only at our boutique.

Q: What is a Sincerely Handmade item?

A: Sincerely Handmade items are created by independent designers from all over the world. Each item is individually hand crafted with love and care. These items are limited in supply so snatch them up before they are gone!

Q: I sent a email using the form, but I haven't gotten a reply. Are you guys ignoring me? 

A: Never! Sincerely Sweet Boutique is known for our friendly customer service and will-do attitude. We would never ignore our customers. There are several factors to what could have happened: Often times customers would missed a letter in their e-mail address which would cause our staff to get a "mail delivery failure" response when we try to respond to you. Please make sure your e-mail address is correct before you submit your question inquiry form. Also make sure you check your spam folder in case our reply accidentally got filtered in there.

Q: How can I check the status of my order?

A:  Log into your account and click on “My Account” you can view all of your current and previous orders and their statuses.

Q: What does "Processing" mean?

A: Processing is the stage where we get your order ready to go.

Q: What is your return policy?

A: We accept exchanges or returns postmarked within 14 days from the date your order was received.
All returns and exchanges must be in their original condition, unworn, unaltered and unwashed with original tags attached. All accessories, purses, hosiery, undergarments & swim wear are final sale and cannot be returned or exchanged. Sale items are final sale. The buyer is responsible for all shipping and handling fees for items returned to Sincerely Sweet Boutique. Shipping charges are not refundable. Customers are responsible for all shipping costs back to Sincerely Sweet Boutique. For exchange items, you will not be charged shipping for the new items sent back to you. (U.S only) Returns are processed 7-10 business days after being received. You will get an email notification once your refund has been issued.

Q: How long does it take for Sincerely Sweet Boutique to process an RMA?

A: RMA processing time may vary depending on the product and reason for the return but generally processing time is 2-5 business days once the RMA is received and meet all following criteria:

1.Return with RMA number clearly identified in shipping label or on package.
2.Return with all original tags and any accessories belonging to that item.
3.No physical damage caused by customer or by carrier.

Q: Is it mandatory to have an RMA number in order to return a product?

A: Yes. You must obtain a Return Merchandise Authorization ("RMA") number within the applicable Return Policy period. We will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days. Sincerely Sweet Boutique must receive the returned products within this timeframe. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

Q: Approximately how long will it be before a refund/credit actually appears on my credit/debit card?

A: It takes us approximately 3-4 business days to process a credit back to your credit card and 2-3 business days for it to appear on your statement.

Q: My tracking number states that my package was delivered but I didn't get anything. Does that mean my package is lost or stolen? 

A: With first-class shipping, packages may get lost at times. However, most of the time, residents of the customer's household or neighbors may claim packages in their place and fail to inform them. This is 80% the case when we get an e-mail from a concerned customer wondering if their package is lost. 

Q: How often do you ship out orders?

A:  We usually process orders between 1-2 business days excluding weekends and holidays. We typically ship in the mornings and early daytime (PST) to ensure a fast-shipping cycle so your package gets to you at the shortest amount of time possible.

Q: How long will it take to receive my orders?

A: We ship via the United States Postal Service and we offer Standard and Express shipping. For US Domestic orders, USPS Standard shipping typically arrives between 5-8 business days after shipment. The USPS Express shipping option can take between 1-2 business days after shipment.

Q: Is there free shipping for US residents?

A: Yes! Free shipping for purchases of $100.00 or more to anywhere in the US only.

Q: Do you ship internationally?

A: We do ship internationally. Click here to see "International Orders".